Refund Policy
We want you to be completely satisfied with our tutoring services.
Last updated: December 29, 2024
100% Satisfaction Guarantee
We stand behind the quality of our tutoring services. If you're not completely satisfied with your session, we'll work with you to make it right.
Refund Eligibility
You may be eligible for a full refund if:
- Your tutor doesn't show up for a scheduled session
- Technical issues prevent the session from taking place
- The tutor is unable to help with your specific topic
- You're unsatisfied with the quality of tutoring received
- You cancel within 24 hours of booking (before the session)
How to Request a Refund
- Contact our support team within 7 days of your session
- Provide your session details and reason for the refund request
- Our team will review your request within 1-2 business days
- If approved, refunds are processed within 3-5 business days
Important Notes
- Refunds are processed to the original payment method
- Late cancellations (less than 2 hours before session) may incur a fee
- Recurring subscriptions can be cancelled anytime with no penalty
- Partial refunds may be offered for sessions that started but couldn't be completed
Need Help?
Have questions about our refund policy? Contact our support team:
Email: refunds@alumpath.com
Live Chat: Available 24/7 on our website